Privacy Policy — Rack Design

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Last updated: October 26, 2026

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Rack Design ("we", "us", "our") operates www.rackdesign.ca (the "Site"). This Privacy Policy explains what information we collect when you visit the Site, contact us, book a service, or purchase a product or digital guide, and how we use that information.

This is a general policy for Rack Design's website and services. It is not legal advice. Please review it and update it if your services, tools, or contact details change.

 

Information We Collect

Information you provide to us:

• Name, email address, and any message you send when you contact us, fill in a form, or book a consultation

• Information needed to provide a design service, such as your room details, photos, style preferences, and project notes, when you choose to share them

• Order information when you book a service or purchase a product or digital guide, such as your name, email address, and billing details needed to complete the order

We do not ask you to send us your credit card number by email or message. Payments made through the Site are processed by third-party payment providers (for example, credit card and PayPal). Those providers handle your payment information under their own privacy policies. We do not store full credit card numbers on our servers.

Information collected automatically:

• Basic website usage information, such as pages visited, browser type, and general location, collected through standard website analytics and cookies, where used

• Information from links you click on the Site, including affiliate links to third-party retailers. Those retailers have their own privacy policies.

 

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services or products you request

• Process bookings and orders, and send order, booking, and service-related messages

• Improve the Site, our services, and our content

• Send marketing messages only where you have asked to receive them or where permitted by law, and you may opt out at any time by following the unsubscribe link or contacting us

• Comply with legal obligations and protect the security of the Site

 

Affiliate Links

Some pages on the Site and in our design guides contain affiliate links to third-party retailers. If you click an affiliate link and make a purchase, we may earn a commission at no extra cost to you. Product availability and pricing on third-party sites may change without notice, and those sites are governed by their own privacy policies and terms.

 

Sharing Your Information

We do not sell your personal information.

We may share your information only:

• With service providers who help us operate the Site, process payments, send emails, or provide analytics, and who are required to protect that information

• With social media and content platforms you choose to interact with through the Site, under their own policies

• Where required by law, or to protect our rights, safety, or property

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Cookies

The Site may use cookies and similar technologies to remember preferences, understand how visitors use the Site, and improve your experience. You can control cookies through your browser settings. Blocking cookies may affect how some parts of the Site work.

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Your Choices and Rights

You may:

• Ask us what personal information we hold about you

• Ask us to correct or delete your personal information, subject to legal and record-keeping requirements

• Opt out of marketing emails at any time

• Contact us with privacy questions using the contact details below

If you are in Canada, your personal information is handled in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where it applies.

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Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

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Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Site after a change means you accept the updated policy.

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Contact Us

If you have questions about this Privacy Policy, please contact us at:

Rack Design Website: www.rackdesign.ca Email: rebecca@rackdesign.ca Instagram: @rack_design

 

Draft prepared for Rack Design on October 26, 2026, for review before publishing on www.rackdesign.ca. Contact email updated to rebecca@rackdesign.ca, as design@rackdesign.ca is not an inbox Rebecca regularly accesses. Add any specific tools you use (for example, your email provider or analytics tool) if you want the policy to name them.